Shipping & Returns
Information about shipping, delivery, and return policies for artwork purchases
Shipping Policy
Careful handling and secure delivery of your artwork is our priority
Professional Packaging
All artwork is professionally packaged using museum-quality materials to ensure safe transport. Each piece is carefully wrapped and secured in custom-built crates or reinforced boxes.
Worldwide Shipping
We ship to most countries worldwide. International shipping includes comprehensive insurance and tracking. Delivery times vary by destination but typically range from 5-14 business days.
Fully Insured
All shipments include full insurance coverage for the purchase price. In the unlikely event of damage during transit, you're completely protected and will receive a full refund or replacement.
Shipping Details
Transparent pricing and delivery information for your artwork
Domestic Shipping (Senegal)
Standard Delivery
3-5 business days
Free for orders over $500
$25 for orders under $500
Express Delivery
1-2 business days
$75 flat rate
White Glove Service
Professional installation included
$150 flat rate
International Shipping
Africa & Europe
5-10 business days
$150 - $300
Depending on artwork size
Americas & Asia
7-14 business days
$200 - $400
Depending on artwork size
Express International
3-5 business days
$350 - $600
Depending on destination
Return Policy
Your satisfaction is important to us. We want you to love your artwork.
Return Conditions
14-Day Return Window
You have 14 days from the delivery date to initiate a return. Artwork must be in its original condition and packaging.
Original Packaging Required
Artwork must be returned in its original packaging materials. We recommend keeping all packaging until you're certain you want to keep the piece.
Return Authorization Required
Contact us to obtain a return authorization number before shipping. Returns without authorization will not be accepted.
Return Process
Important Notes
- • Return shipping costs are the responsibility of the customer
- • Original shipping charges are non-refundable
- • Custom commissions and personalized artwork are non-returnable
- • Artwork must be undamaged and in saleable condition
Damaged Shipments
In the unlikely event of damage during transit
Immediate Action Required
Photograph the damaged packaging and artwork from multiple angles
Keep all packaging materials as they may be needed for insurance claims
Contact us within 24 hours of delivery at artbyaziz@gmail.com
Include your order number and detailed description of the damage
Resolution Options
Full Refund
Complete refund of purchase price including shipping costs
Replacement
Similar artwork or custom recreation of the original piece
Repair
Professional restoration when possible and appropriate
Our Commitment
All shipments are fully insured, and we will work with you to resolve any damage issues quickly and fairly. Your satisfaction is our priority, and we stand behind the quality of our packaging and shipping methods.
Questions About Shipping?
Contact us for specific shipping quotes or any questions about delivery